To book your room, please contact us by e-mail or telephone. We need the following information from you: First and last name, home address, telephone number and e-mail address. We will then send you a confirmation email summarising all the booking details. Once you have paid the deposit of 30% of the total amount, the booking is confirmed. Telephone-only confirmations will not be accepted as the booking details cannot be traced.
Post-booking enquiries are considered valid when received by email and confirmed by us.

Please find below our bank details for the transfer:

Cassa Rurale Val di Non
IBAN IT05L0828205634000000025804
SWIFT/BIC CCRTIT2T73A 

Please enter your surname or the booking reference as transfer reason.

Our cancellation conditions, which are considered accepted with the transfer of the deposit of 30%, are as follows:

- In the event of cancellation, the deposit will not be refunded, but we will issue a voucher for the amount paid, which can be used in the current or following season (winter/summer).
- In case of cancellation within 7 days before arrival, 100% of the amount of the stay is due
- In the event of an interruption of the stay, no refund is provided

Travel cancellation insurance
We recommend you to insure your holiday. At a price of 4.8% of the total amount of your stay, cancellations, travel interruptions or curtailments are covered. By taking out Care4You insurance, you are protected both in terms of cancellation costs and the deposit (which will be refunded to you minus the excess).

Of course, we recommend that you take out travel cancellation insurance for your carefree holiday.

Late arrival, cancellation or interruption of your stay will incur administrative charges.
To avoid this inconvenience, we recommend that you take out travel cancellation insurance.
Please contact your insurance company or other insurance companies specialising in travel. We recommend the following:

https://www.care4uhotel.com/en/care4uhotel

It protects you in the event of:

- Cancellation due to illness or serious accident of the guest for whom the stay was booked
- Serious accident or sudden serious emergency resulting in hospitalisation of a member of the guest's family
- Serious damage (theft, fire, etc.) to the guest's property (house, flat) requiring their presence

In each of the above cases, a certificate stating the reason for cancellation must be presented (medical certificate/police certificate, etc.).
The service applies exclusively to the cancellation of the entire stay and cannot be claimed in the event of late arrival or early departure.

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Your room will be ready for you from 2:30 pm on the day of arrival. On the day of departure we ask you to vacate your room by 10:00 am at the latest.

On the day of departure we ask you to vacate the room by 10:00 am at the latest.

A late check-out until 6:00 pm can be arranged for a surcharge of 45.00 euros per person, provided the room is available.

Payment for the stay and extras is made at the end of the stay and is accepted in cash, by cheque or credit/debit card.

 Accepted credit cards: Visa, Mastercard, Maestro.

We accept cash up to the legally permitted amounts, cheques, ATM payments or Visa and Mastercard credit cards as payment methods.
We do not accept payments with American Express or Diners.
Late arrival, cancellation or interruption of your stay will incur administrative charges.
To avoid this inconvenience, we recommend that you take out travel cancellation insurance.
Please contact your insurance company or other insurance companies specialising in travel. We recommend the following:

 https://www.care4uhotel.com/en/care4uhotel

The restaurant is only open for lunch by prior reservation and at an extra charge

These are the restaurant opening hours:

Breakfast 7:30 - 10:00 am
Lunch 12:30 – 1:30 pm
Dinner 7:30 – 8:30 pm

We are happy to cater for any intolerances and allergies, provided they are communicated to us at the time of booking.
We do not have AIC certification (Associazione Italiana Celiachia = Italian Coeliac Association), but we work with our guests on a daily basis to offer the right dish for everyone.

In winter:
You can buy vouchers for lunch at the participating mountain huts at our reception

Ask for our lunch basket with sandwiches, water and fruit in both summer and winter.

Our restaurant offer includes:

- Breakfast buffet, choice of menu for lunch and dinner (please let us know when booking if you would like a vegetarian menu or if you have any allergies or intolerances)
- Once a week dinner with specialities from Trentino
- Children's meals on request at no extra charge and personalised baby food prepared according to parents' instructions.

BREAKFAST:
A rich buffet awaits you, leaving nothing to be desired: Fruit juices, organic products, homemade cakes, yoghurt, muesli and fruit.

LUNCH:
Lunch is served and can be booked individually each day.

DINNER:
Dinner is served and offers a choice of three starters, three main courses, a rich antipasti buffet and vegetarian dishes.

Our kitchen staff are available to prepare complementary baby food, special baby food should be provided by the parents.
It is possible to have dinner with the infants at 7:00 pm.

In summer

Your four-legged friend is very welcome. However, access to communal areas such as the restaurant, bar, mini club and wellness centre is not permitted.  
If you are travelling with your pet, please note that dog owners are liable for any damage caused by their dog. Any damage will be charged at the end of your stay.
Obligation to present the EU pet passport!

In winter

We are sorry, we cannot welcome animals in winter.

All children are welcome at our hotel with mini club!
We have a playroom for the little ones (from the age of 3) where they can let their imagination and creativity run wild and make new friends. Our child carers make sure that your family holiday is also a bit like a relaxing parental leave. We care about your family holiday!

- A rich breakfast buffet with muesli, jams, honey, yoghurt, homemade biscuits and cakes, herbal and fruit teas, fruit juices, cold cuts and cheese.
- Tasty dinner with a choice of three different menus, vegetarian dishes, children's menus, antipasti and vegetable buffet.
- Candlelit dinner with typical specialities from Trentino
- Access to our Black Pearl wellness centre
- Children's set: cradle, cot, baby bath, bed guard, bottle warmer, high chair
- Dolomiti Paganella Guest Card
- Free wifi
- Covered car park (limited availability) and private outdoor car park
- Charging of electric cars (for an extra charge)
- Bicycle room

Summer and winter activities

Daily hikes with mountain guides (activity programme), easy and challenging tours in the surroundings of Andalo and in the Dolomites

The children's summer in Andalo is all about nature! The woods are waiting to be discovered, outdoor fun and games are on the programme!

Summer opening hours
Monday - Saturday: 09:30 am - 12:30 pm and 4:00 – 9:30 pm
Sunday: 4:00 – 10:00 pm


The children's winter is snow-white and enchants the little ones!

Winter opening hours
Monday - Saturday: 09:00 am - 12:30 pm and 4:00 – 9:30 pm
Sunday: 4:00 – 10:00 pm

From the age of three, children are allowed to attend the mini club.

The children's club offers various handicrafts, group games, painting and cinema.

Our kitchen staff are available to prepare complementary baby food, special baby food should be provided by the parents.
It is possible to have dinner with the infants at 7:00 pm.

For older children, you can add to the menu what you like to eat at no extra charge (pasta with tomato sauce, meat sauce or pesto, tortellini, vegetable or other soups, Viennese Schnitzel with chips)

Some services are available at an extra charge:
 
- Full board: It is possible to pre-book lunch the evening before (available from 12:30 – 1:30 pm), also for individual days
- All drinks
- Charging of the electric car
- Treatments and massages in our wellness area

We would like to point out to our guests that the services offered may vary or availability may change.
Please do not hesitate to contact us if you have any questions about the full offer.