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FAQ

Questions


  • Payments accepted

    For payment at the hotel we accept cash up to amounts permitted by law, check, debit card and Visa or Mastercard credit card.

  • What should I do to confirm the reservation?

    To reserve the room you can contact us by e-mail or by phone.
    Your name, surname, residential address, telephone number and e-mail address will be requested and a confirmation e-mail will be sent to you.
    The confirmation e-mail summarizes all the booking data that are considered accepted at the time of payment of the deposit; only telephone confirmations are not accepted as the booking data cannot be documented.
    Requests subsequent to booking are considered valid if received by email and accepted with feedback from us.
    Below are our references for sending the bank transfer:

    Cassa Rurale Val di Non
    IBAN IT05L0828205634000000025804
    SWIFT/BIC  CCRTIT2T73A

    In the reason for payment, please enter the Surname or Reference of the reservation

  • What are the cancellation policies?

    The cancellation policies that are considered accepted by sending the 30% confirmatory deposit are the following:
    In case of cancellation:

    - up to 15 days from arrival, we give the possibility of a Voucher for a reservation of at least the same amount during the current season or possibly also in the following one (winter / summer).
    - from 14 to 8 days before arrival, the penalty is 50%
    - NO SHOW from 7 days to the day of arrival 100%
    - for any interruption of the stay, nothing is due to a refund

    COVID-19 In any period, in the event of proven impossibility due to cancellation for Covid-19, both personally and due to blocking of transfers at national level, a Voucher valid for 18 months will be recognized for a booking of at least equal amount.

    INSURANCE In all cases, we strongly recommend that you insure your holiday to cover travel cancellations or interruptions with Care4UHotel at

    https://www.care4uhotel.com/it/polizza/care4uhotel

  • Do you insure our holiday

    Of course, and for a peaceful stay without surprises, it is our advice to take out a policy. BOOK WITHOUT THOUGHTS.

    According to current regulations, a delayed arrival, cancellation or interruption of the stay, trigger penalties for you. load.
    To avoid this unpleasant inconvenience, we recommend that you take out insurance in the event of a trip cancellation.
    You can contact your trusted company or other specialized travel companies, we recommend the following:

    https://www.care4uhotel.com/it/polizza/care4uhotel

    The same protects you in the event of:

    Booking cancellation due to illness or serious accident of the guest for whom the stay was booked;
    Severe accident or sudden serious emergency resulting in hospitalization of a family member of the host;
    Serious damage (theft, fire, etc.) to the guest's properties (house, apartment) that necessarily require his presence.

    In each of the cases mentioned above it is necessary to present a certificate certifying the reason for the cancellation (medical certificate / certificate from the police, etc.).
    The service only covers the cancellation of the entire stay and cannot be adopted in the event of a delayed arrival or early departure.

  • From what time can we show up at the hotel?

    The room is delivered after 14:30 on the day of arrival and must be vacated by 10:00 on the day of departure.

     

  • Is a late check out possible?

    For Check-Out we kindly ask you to vacate the room by 10.00.

    Different times can be agreed directly at the reception.
    An extra will be charged for staying in the room until 18.00, if the same is available.

  • When should I check out?

    Payment for the stay and extras takes place at the end of the stay and can be made in cash, checks or by credit / debit card.

    Credit cards accepted: Visa, Mastercard, Maestro.

    For payment at the hotel we accept cash up to is accepted up to amounts permitted by law, check, debit card and credit cards of the Visa or Mastercard circuits (we do not accept payments with American Express or Diners).

    According to the regulations in force, a delayed arrival, cancellation or interruption of the stay, trigger penalties for you. load.
    To avoid this unpleasant inconvenience, we recommend that you take out insurance in the event of a trip cancellation.
    You can contact your trusted company or other specialized travel companies, we recommend the following: assiglobal.org

  • What are the restaurant opening hours?

    The restaurant respects these hours:

    SUMMER:
    Breakfast 7:30-10:00
    Lunch 12:30-13:30
    Dinner 19:30-20:30

    WINTER:
    Breakfast 7:30-10:00
    Lunch 13:00-14:00
    Dinner 19:30-20:30

  • Is the restaurant open for lunch?

    Of course the restaurant is open for lunch every day at an extra price

  • In case of allergies or intolerances?

    We are also available to prepare meals for celiacs and other types of food intolerance on request.

    Please inform the waiter of your intolerance or allergy, the hotel is at your complete disposal to satisfy any specific request.

  • Can we have lunch out with full board? Do you have any convention?

    IN WINTER:
    possibility of a meal voucher to be consumed at high altitude at the affiliated shelters for a value of € 10.00

    In summer and winter it is possible to request a basket with sandwiches, water and fruit.

  • What does the restaurant offer for breakfast, lunch and dinner?

    At the restaurant you will find:

    • Buffet breakfast, lunch and dinner with choice of menu (at the time of request, indicate preferences for vegetarian menus and any intolerances and / or allergies).
    • Once a week a typical Trentino dinner
    • Baby food on request at no extra charge. Personalized baby food on request from mum and dad.

    BREAKFAST:
    a rich buffet awaits you to satisfy your every desire: fruit juices, organic products, homemade desserts, yogurt, cereals and fruit corner.

    LUNCH:
    lunch is served at the table and can be booked day by day in complete freedom

    DINNER:
    dinner is served at the table, with the possibility of choosing between three first courses, three second courses, a rich buffet of appetizers, vegetarian dishes and homemade bread


  • Are baby food prepared for weaning?

    The kitchen staff is extremely available to satisfy any need for preparing baby food.
    We only ask you to eventually provide us with creams and baby food

    We also offer the possibility of a fast baby dinner with parents in the restaurant at 19:00.

  • Does the hotel accept pets?

    Your four-legged friend will be welcome.
    Access is allowed in the common areas with a leash, excluding the Restaurant, Miniclub and Wellness Center.

    At a cost of Euro 5.00 per day


  • What services does the hotel offer for the family?

    In our hotel with mini club, children are all welcome!

    For the little ones (from 3 years onwards) in fact, we have a space in store where they can give free rein to their imagination, creativity and desire to play in the company of new, nice friends and our competent entertainers.
    We try to offer high quality services every day to make the family stay an excellent parenthesis free of any problem.
    We will do everything to make you happy!

    * within the limits set by the Anti-Covid-19 protocols.

    • Differentiated menu for children
    • Personalized baby food for babies as instructed by mum and dad.
    • Baby Kit: cots, cots, baby bath tubs, changing tables, safety rails, bottle warmers, high chairs, toilet seat reducers, stools
    • Possibility to sterilize baby bottles at the bar or restaurant
    • Possibility of fast baby dinner with parents in the restaurant at 19:00
    • Excursions and activities with alpine guides dedicated to all children aged 5 and over: Activity Kids (summer only)
    • Free WI-FI Internet access throughout the hotel
    • Your personal Dolomiti Paganella GUEST Card
    • Garage 

    Activity Summer and Winter

    • Daily excursions with Alpine Guides (Activity program), easy and challenging routes to discover Andalo and the Dolomites;
    • Simple excursions that can also be done with the stroller every morning in the company of the entertainers!

  • What are the hours of the mini club?

    Summer in Andalo for children is made up of woods to discover, outdoor games and lots of fun in the open air are the watchwords!

    SUMMER HOURS

    Monday - Saturday: From 09:30-12:30, 16:00-21:30 
    Sunday: From 16:00 to 21:30

    Winter is a perfect combination of white peaks and lots of snow!

    WINTER TIME

    Monday - Saturday: From 09: 00-13: 00, 16:00-21:30 
    Sunday: From 16:00 to 21:30

    We try to offer high quality services every day to make the family stay an excellent parenthesis free of any problem.
    We will do everything to make you happy!

    *within the limits set by the Anti-Covid-19 protocols.

  • From what age can they access the mini club?

    We accept children from the age of 3 to the mini club with the possibility of assistance for lunch at an extra cost.

    * within the limits set by the Anti-Covid-19 protocols.

  • What activities are carried out at the mini club?

    At the miniclub there are alternating manual activities, group games, drawing and cinema.

    * within the limits set by the Anti-Covid-19 protocols.

  • Are baby food prepared for weaning and for younger children?

    The kitchen staff is extremely available to satisfy any need for preparing baby food.
    We only ask you to eventually provide us with creams and baby food.
    We also offer the possibility of a fast baby dinner with parents in the restaurant at 19:00.

  • Is there a special menu for children?

    For older children it is possible to write what you want on the menu, at no additional cost.
    (Pasta with tomato sauce, meat sauce, pesto, cutlet and fried potatoes, vegetable soup, tortellini, soups ...)

  • What services are available but are they paid

    Some services are subject to payment

    • Full board: only during the stay it is possible to book lunch and therefore full board from our menu. Lunch must be booked by the previous evening and is available from 12:30 to 13:30

    We inform our guests that the provision and / or availability of hotel services may be subject to changes or be interrupted.
    To obtain an updated list of available services, please consult the offer.

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